Estate agents in the UK and realtors in the US typically conduct three to eight property viewings per day. For each, they should ideally record the client's reactions, questions, objections and moments of genuine interest - the raw material for effective follow-up and matching. In practice, this documentation rarely exists.
Dictation during and after viewings
With Listen, the agent dictates their notes hands-free via Apple Watch during the viewing, or immediately afterwards in the car. The AI summary extracts: the client's expressed interests, the property's strengths and weaknesses as observed, and the next steps agreed. This record feeds directly into CRM follow-up and improves match quality over time. For the inventory reports connected to tenancy agreements, see our article on inventory and schedule of condition reports.
Differentiating client service
Sharing the viewing summary with the client - by email, immediately after the appointment - is a service differentiator that most estate agents and realtors simply do not offer. It demonstrates attentiveness, reduces misrecollection disputes about what was said, and builds the relationship that generates referrals.
Create one Listen session per viewing, titled with the property address. Your recording library becomes a searchable property-by-property viewing log.
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